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AI News

Why Social Messaging as a Customer Service is a Must-Have for Modern Brands

Marking Customer Service Week: Why customer service is the new marketing The Business & Financial Times As the world’s largest retailer, Walmart aims to provide its customers with the lowest prices possible. By effectively leveraging its scale and purchasing power, Walmart can negotiate favorable deals with suppliers, translating into competitive pricing for its consumers. These […]

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AI News

How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth

Artificial Intelligence at MetLife Three Use Cases Emerj Artificial Intelligence Research Failing to address GenAI-related issues can lead to operational inefficiencies, legal repercussions, and diminished customer satisfaction. The creation of Automated Call Logging was a substantial endeavor, but our commitment to efficiency and productivity ensured the successful integration of a system which creates swift contact […]